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Lua & Co · Custom orders
Something a little different. Something entirely you.
Let’s talk about the details you haven’t found in the shop yet.
The fastest way to reach us is through the chat bubble at the bottom of our website.
Beyond the usual options
From a meaningful name to a branded celebration, tell us what you have in mind. We’ll help you explore the materials, scale, and design options that work for your project.
A name, a meaningful phrase, or a font you love. Share the exact wording and any language or lettering preferences so we can check the possibilities.
Have artwork or a particular shape in mind? Send a reference or a file such as SVG, AI, or PDF for us to review. We’ll confirm what can be made.
Looking for a different size, material, or color? Include your preferred dimensions and finish, and we’ll discuss suitable options and any limitations.
Planning 10 or more pieces for an event, venue, or boutique? Tell us the quantity and whether the designs vary. We’ll review availability and provide project-specific pricing.
A celebration coming up soon? Contact us before ordering with your event date and delivery location. Rush availability, timing, and any extra fees must be confirmed first.
Logo toppers, event details, and thoughtful gifts for your team or clients. Share your brand artwork, quantities, and intended use so we can plan the right approach.
Weddings, baby showers, graduations, anniversaries, quinceañeras, launches, and all the moments in between—your occasion is a lovely place to start.
From an idea to a little keepsake
Every custom project is a little different. We’ll confirm the scope, price, production schedule, and any design-approval steps before you commit.
Send your inspiration, event date, quantity, and delivery location.
We’ll discuss feasibility, materials, pricing, and the proposed timeline.
Where a proof is included, check the wording, layout, and size before approval.
Production follows the agreed payment and approval steps for your project.
We’ll share dispatch details and tracking where available. Allow time for delivery, too.
Let’s start with your vision
Use this checklist in chat or email. You don’t need a finished design to start the conversation—just an idea of what you’d love to create.
Open email draftOpens your email app with a project template. Add your details and any attachments, then send it from your email app.
hello@shop-lua.comBefore we begin
Not for every request. Wording and inspiration can be enough to start. For logos or specific artwork, send the clearest file you have and we’ll let you know if we need a different format. Design preparation or extra work may affect the quote.
Ask us before ordering. We’ll check the design, production availability, delivery location, and available shipping options. A rush request is not confirmed until we agree to the timing and any additional charges.
We’ll confirm whether your quote includes a digital proof and what revisions are included. If a proof is supplied, check all wording, dates, dimensions, and layout carefully before approving it.
No. An inquiry starts a conversation. Pricing, availability, payment, approval steps, and timing must be agreed before your project proceeds. If you need changes after production begins, contact us promptly; changes may not be possible, subject to applicable consumer rights.