Choose your product, select the available material, color, size, and quantity, and fill in any required personalization. Check the spelling, options, and delivery address before adding the item to your cart and completing checkout.

If your idea goes beyond the options shown, contact us before ordering so we can discuss what is possible.

Yes. For identical pieces, select the quantity you need. If the names, wording, or options differ, add each personalized version separately so the details are clear for each item. Review every line in your cart before checking out.

Any promotion is subject to its stated terms. Check that an expected discount is reflected before placing your order.

Contact us immediately through chat or at hello@shop-lua.com with your order number and the requested change. Production can begin shortly after purchase, so a change or cancellation may not be possible once work has started.

This does not affect cancellation or refund rights required by applicable law. See our Terms of Service for more information.

If you are planning 10 or more pieces for an event, venue, or boutique, send us the quantity, design details, event date, and delivery location. We will review availability and provide project-specific pricing. Bulk discounts are not assumed unless included in your quote.

You can start with our Custom Orders page or email hello@shop-lua.com.

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Please contact us about cupcake toppers with your preferred wording or design, quantity, cupcake size, and event date. We will confirm available options, pack quantities, pricing, and timing before you order.

Not every full-size cake-topper design can be reduced to cupcake size, so please check with us rather than ordering a cake topper and assuming it will fit.

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Names, initials, dates, and short phrases are popular choices. Follow the personalization instructions and any character limits on the specific product page; space and layout vary by design.

For longer wording, special characters, another language, or a particular layout, ask us before ordering. Please enter the exact spelling and capitalization you want us to use.

Material choices vary by product and may include acrylic, mirror acrylic, birch wood, and PLA. Check the product’s selectable options and description for the available colors, material, and thickness on that particular design.

Screen settings can affect how colors look, and birch wood grain and tone vary. If you are matching an event palette or need help comparing finishes, send us a message.

Standard product orders do not include a proof unless the product description or an agreement with us says otherwise. For a custom layout, we will confirm whether your quote includes a digital proof and what revisions are included.

If a proof is supplied, check all wording, dates, layout, and dimensions carefully before approving it.

We would love to hear your idea. Share your preferred wording, shape, size, finish, quantity, event date, and any reference artwork you have permission to use.

Visit our Custom Orders page or email us. We will confirm design feasibility, pricing, any approval steps, and timing before your project proceeds.

Yes. We offer free standard shipping on orders of $30 USD or more to U.S. delivery addresses we serve. The minimum is based on the merchandise subtotal after discounts and before taxes or shipping charges.

This offer does not cover expedited or international shipping. For orders under $30, available rates are shown at checkout. See our Shipping Policy for full details.

Most standard orders ship within 1 business day. U.S. delivery usually takes 3–5 days after dispatch. These are typical estimates, not a guaranteed arrival date; the product-specific timeframe and shipping estimates for your order take priority.

Production time and delivery time are separate. Fully custom, bulk, or complex projects may take longer. Allow extra time around weekends, holidays, and carrier delays. If you have a fixed event date, contact us before ordering.

For a standard design, we recommend ordering at least 2 weeks before your wedding to leave a buffer for production and delivery. Order earlier for a fully custom design, a bulk order, or any project that needs a proof or revisions; confirm its timeline with us before purchasing.

Most standard orders ship within 1 business day, and U.S. delivery usually takes 3–5 days after dispatch. Those are estimates, and the 2-week suggestion is a planning buffer—not a delivery guarantee. If your date is close, contact us first to check what is possible.

We currently ship within the United States. Supported delivery addresses and available methods are shown at checkout. If you are outside the U.S., please contact us before ordering rather than assuming international delivery is available.

Free shipping applies only to qualifying U.S. standard-shipping orders.

We will send a shipping confirmation to the email address used for your order when it is dispatched. Where tracking is available, that email includes a link or number to follow the parcel with the carrier.

A label-created status does not always mean the carrier has received the package, and tracking may not update immediately. Contact us with your order number if you need help.

Check the latest tracking information first. If the carrier marks the parcel delivered, check nearby delivery locations and with your household or building. If you still cannot find it, contact us with your order number.

We will investigate and help resolve the issue in accordance with applicable law. Our Shipping Policy explains delivery guidance in more detail.

Depending on the design and the option selected, a piece may be made from acrylic, mirror acrylic, birch wood, or PLA. Check the individual listing for its exact material, thickness, finish, and construction; not every product uses the same specification.

Follow the item-specific instructions for food or beverage contact, cleaning, and reuse. If a material or finish is unclear, ask us before ordering or placing it in contact with food.

It depends on the specific acrylic, finish, and intended use—not just the material name. Only put a component directly into food when it is specified as suitable for that food-contact use. Mirror backing, coatings, colorants, adhesives, and decorative additions can have different limitations.

Follow the instructions for your individual topper and any specified food-contact support or barrier. If suitability has not been confirmed, contact us before inserting it into the cake; do not assume all acrylic or mirror-acrylic decorations are certified for food contact. Remove all decorations before cutting and serving.

As a general visual guide, for a 6-inch top tier, choose a topper about 5–6 inches wide; for an 8-inch top tier, about 6–7 inches wide. These are suggested proportions; choose from the actual widths offered on your product page, or contact us if the size you need is not listed.

Check whether the stated width measures the lettering or the full design. Height and proportions vary with the wording. If you are unsure, send us your cake’s top-tier diameter and preferred look so we can help you choose.

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Center the topper and position it just before the cake is displayed. If the design has enough usable stake length and the cake has sufficient depth, gently push the stakes about 2 inches straight down. Follow any different insertion depth or support instructions supplied with your topper, and only insert parts intended for food contact.

Support the sturdy base rather than the delicate lettering. Do not force a stake through a cake board, into a hard surface, or beyond the usable stem. Remove the topper before cutting or serving, and keep it away from children, candles, and open flames.

Care depends on the material and finish. Follow the instructions for your item, avoid harsh cleaners and excessive heat, and never assume a decorative piece is dishwasher-safe. Some acrylic surfaces permit gentle damp cleaning, while wood, mirror backing, coatings, and attached details can need different care.

Let the piece dry fully, protect delicate parts with soft non-abrasive wrapping, and store it in a supportive box in a cool, dry place. If you are unsure about cleaning a mark or food residue, send us a photo before using a cleaner or reusing it.

See our care guide

A topper can often be kept and displayed after a celebration. Reusing it on another cake depends on the material, finish, condition, and whether the specific product is intended for repeated food contact.

Only reuse it with food if the product instructions permit this and it can be cleaned as directed. Do not reuse a cracked, chipped, warped, or otherwise damaged topper, or one with residue you cannot safely remove. If repeat food contact is not confirmed, keep it for display instead.

Yes—many decorative pieces can be kept as a reminder of your celebration. Choose a roomy shadow box or a supported display, away from sunlight, heat, and damp conditions.

Do not press dimensional pieces flat, place heavy items on them, or apply tape or adhesive to the finished surface. Keeping an item for display does not mean it is suitable for repeated food contact.

Because custom and personalized pieces are made specifically for you, we do not accept change-of-mind returns or exchanges for those items, except where required by applicable law. Any non-personalized item is subject to its stated return terms and your legal rights.

This does not limit remedies for an item that is damaged, defective, incorrectly made, or not as described. See our Terms of Service and the return policy linked in our store.

Please contact us at hello@shop-lua.com with your order number and a description of the problem. Photos of the item and packaging can help us investigate; keep the packaging while we review the issue.

We will assess the problem and provide an appropriate remedy, such as a repair, replacement, or refund, in accordance with applicable law. This FAQ does not impose a short reporting deadline that removes your legal rights.

Contact us immediately with your order number and the correct wording. If production has not started, we will check whether a change is possible. Once an item is made or production has begun, a correction may require a new piece; any additional cost will be explained before you agree.

If we made the item differently from what you ordered, let us know so we can put it right. Your mandatory consumer rights remain unaffected.